Introduction
This Privacy Policy outlines how Hardman Bros Engineering collects, stores, uses, and shares personal information in compliance with the Australian Privacy Principles (APPs) as defined in the Privacy Act 1988.
The APPs govern the handling of “personal information,” which includes any information or opinion about an identified individual or an individual who can be reasonably identified. This encompasses information regardless of its accuracy or format.
Hardman Bros Engineering is dedicated to safeguarding your privacy. Any information requested from you through this website will be utilized in strict accordance with this privacy statement. We may periodically update this policy, so we encourage you to review this page to stay informed about how we protect your privacy.
Collection of Information
To enhance your experience on the Hardman Bros Engineering website, we may request certain information from you to provide optimal service. This may include:
– Name
– Contact information such as email address
– Demographic details like postcode, preferences, and interests
– Other information pertinent to customer surveys or special offers
All communications, including emails, related to sales, support, and accounts may be collected and retained. This information is obtained through direct correspondence with you or your organization, whether via phone, email, mail, fax, or our website.
Website Cookies
Hardman Bros Engineering may utilize cookies during your website visit to enhance user experience and improve our services. Cookies are small data files stored on your device when you visit a website, enabling the website to recognize your device during future visits. For instance, we may collect information such as the timing of your visit, previous website visits, search engine usage, and geographical data. You can manage cookie preferences through your browser’s privacy settings.
We may also employ analytical web tools, such as Google Analytics, to gather visitor data for insights into website performance and optimization. Additionally, we may engage external service providers for web hosting and to collect non-personal information for evaluating website effectiveness and online marketing initiatives.
Use of Collected Information
We collect information to better understand your needs and deliver superior service, including:
– Internal record-keeping
– Improving our products and services
– Sending promotional emails about new products, special offers, or relevant information
– Conducting market research to customize website content and offerings based on your interests
Storage of Collected Information
Hardman Bros Engineering is committed to ensuring the security of your information. We employ appropriate physical, electronic, and managerial measures to prevent unauthorized access or disclosure. Sensitive data, such as credit card details, is encrypted using Secure Socket Layer (SSL) technology during transmission. We adhere to industry standards for protecting personal information both during transmission and upon receipt.
Access to Collected Information
You have the option to limit the collection or use of your personal information by:
– Opting out of direct marketing communications by contacting us at [email protected]
– Requesting corrections to any inaccuracies in your information
We do not sell, distribute, or lease your personal information to third parties unless required by law or with your consent.
If you believe any information we hold about you is inaccurate or incomplete, please contact us promptly to rectify any discrepancies.
Third Parties
Hardman Bros Engineering may engage third-party service providers to facilitate essential website functions or business processes. Your details may be shared with these parties solely to enable them to provide their services. These third parties are prohibited from using your personally identifiable information for any purposes other than those specified by Hardman Bros Engineering.
Legal
We reserve the right to disclose your personally identifiable information as required by law or when necessary to protect our rights or comply with legal obligations.
Links to Other Websites
Our website may contain links to external sites for your convenience. Please note that we do not have control over the privacy practices of these websites, and they are not governed by this privacy statement. Exercise caution when navigating external sites and review their respective privacy policies.
Contact Us
For inquiries regarding your personal information, to update your contact details, opt-out of direct marketing, file a privacy complaint, or seek clarification on your information’s accuracy or privacy, please contact:
Information and Privacy Officer
Hardman Bros Engineering
385-393 Lower Dandenong Road, Dingley Village, VIC 3172
Telephone: +61 3 9552 6500
Email: [email protected]
Website: www.hardmanbros.com.au
Making a Complaint
If you believe Hardman Bros Engineering has mishandled your personal information, you have the right to lodge a complaint. We will endeavor to resolve your concerns in line with our internal complaints resolution process.